5.7: Demonstrated Practice Improvement

David Featherston

Reflective exercise

To collate evidence to support your continuing professional development points under the heading of demonstrated practice improvement, complete the boxes below. Your comments will be forwarded to your email address and should be combined with any other evidence that you may have, such as worksheets and survey results.

Assessment tool(s)

Comment on the results from the assessment tool(s) and the discussions surrounding the results.

Which areas for improvement were identified? (name all areas)

Which area for improvement was finally agreed upon?

Write down your thoughts on the process of completing the survey, the results and discussions.

Self-management support improvement team

Describe the process used to create the support team.

Comment on the appropriateness of the team and its roles and responsibilities.

PDCA cycle

Give a brief overview of each of the stages of the PDCA cycle. Plan, Do, Check, Act.

Reflect on the whole quality improvement process and comment on the successes and difficulties of the process.

Resources

The list of resources can be used as guidance to assist with quality improvement processes and implementation of change and can serve as additional research on the topic area.

Integrating Chronic Care and Business Strategies in the Safety Net
This toolkit provides a step-by-step practical approach to guide teams through quality improvement. It describes the specific practice changes involved in Chronic
Care Model implementation, considers business consideration that may provide barriers to quality improvement, links approximately 60 common and appropriate quality improvement tools and provides example case studies.
http://www.improvingchroniccare.org/downloads/ICIC_Toolkit_Full_FINAL.pdf

Diabetes Initiative website
There are a range of resources available on this website, including the PCRS assessment tool. http://diabetesnpo.im.wustl.edu/resources/resources.html

PCRS
This is an online and interactive version of the PCRS, which calculates team scores automatically and stores assessments so teams can easily monitor progress over time.
http://improveselfmanagement.org/index.aspx

Navigating self-management: A practical approach to implementation for Australian health care agencies
The manual provides a very practical approach for agencies or services (small or large) to embrace a focus on self-management for all people so that genuine partnerships result between practitioners and people aspiring to better health outcomes. This manual takes a ‘how to’ approach that can be followed step by step. http://som.flinders.edu.au/FUSA/CCTU/pdf/Navigating_self_management%20March%202008.pdf

Institute for Healthcare Improvement
The Institute for Healthcare Improvement (IHI) is an independent organisation helping to lead the improvement of health care throughout the world. Founded in 1991 and based in Cambridge, Massachusetts, IHI works to accelerate improvement by building the will for change, cultivating promising concepts for improving patient care, and helping health care systems put those ideas into action.
http://www.ihi.org/IHI/

CAHPS Improvement Guide (Consumer Assessment of Healthcare Providers and Systems)
This is a comprehensive resource for health care organisations seeking to improve their performance in the domains of quality measured by CAHPS surveys. The information presented in this guide is pertinent to a wide range of providers.
https://www.cahps.ahrq.gov/QIguide/default.aspx

Continue to Module 5.8: Review of Module 5